TOTAL FOR SYSTEMS QUALITY

TOTAL has a large group of expert consultants, with more than 30 years of technical field experience, team leadership abilities, communication and interpersonal skills , along with deep knowledge capabilities. All of our experts are completely adherent to :

• TOTAL core values
• TOTAL code of ethics
• International Standards Requirements

We Handle Our Service Through :

• Diagnostic assessment (gap analysis) and Planning
• Raising staff's awareness towards the standard prerequisites and compliance requirements
• System Design and Documentation Development
• Coaching, Monitoring and facilitating system Implementation and Auditing.
• Support our client during the Certification / Accreditation process (Final Audit )

We are working for :

• ISO 26000 Social Responsibility
• ISO 9001 : 2008 Quality Management System
• ISO 14001 : 2004 Environmental Management System
• OHSAS 18001 : 2007 Occupational health and safety Management System
• ISO /TS 16949 : 2009 Quality Management System for automotive industry
• ISO / IEC 17025 : 2005 Testing and calibration laboratories
• ISO 17020 : 1998 Inspection bodies
• ISO/IEC 27001:2005 Information Security Management System
• ISO/TS 29001:2007 Petroleum, petrochemical and natural gas Industries
• ISO 22000 : 2005 Food Safety Management System
• CE Marking
• IWA 2 - Guidelines for the application of ISO 9001:2000 in education

ISO 26000, Guidance on social responsibility

There is a range of many different opinions as to the right approach ranging from strict legislation at one end to complete freedom at the other. We are looking for a golden middle way that promotes respect and responsibility based on known reference documents without stifling creativity and development.
Our aim is to encourage voluntary commitment to social responsibility and will lead to common guidance on concepts, definitions and methods of evaluation.
The need for organizations in both public and private sectors to behave in a socially responsible way is becoming a generalized requirement of society. It is shared by the stakeholder groups that are participating in the WG SR to develop ISO 26000: industry, government, labor, consumers, nongovernmental organizations and others, in addition to geographical and gender-based balance.

ISO 9001:2008.. Quality Management System

The ISO 9000 is a set of generic standards that provides quality management guidance and identify Quality System elements necessary to achieve quality assurance.
ISO 9000 is a set of interrelated ideas, principles and rules and could therefore be considered a system enabling mankind to:
• Achieve objectives
• Improve management systems and make them more predictable, more efficient and more effective
• Adhere to customer satisfaction
• Optimize performance across the whole organization
• Focus on continuous improvement towards sustainability
• Commit to social responsibility

ISO 14001 Environmental Management System

ISO 14000 is more than a new global system for environmental management. It may well represent a pivotal point in the relationship between business, government, environmentalists and the public. It has the potential to set aside the long-perceived image of business as the “spoilers” since it provides the opportunity to become proactive partners in a new, and more productive era of ecosystem management. ISO 14000 represents a market-driven approach to environmental protection that is potentially more effective in achieving significant environmental improvement than traditional command and control regularity methods have become.
As a matter of fact, ISO 14000 was designed to do much more than reduce waste and resources consumption. It provides a sound system for navigation and controlling environmental impact.
We are committed to support our clients to comply to Environmental Legal requirements, and continually improved studies

• Environmental Impact Assessment
• Initial Environmental Reviews
• Waste Management Studies
• Development of Environmental Management Systems

OHSAS 18001:2007 Occupational Health & Safety

Good health and safety performance = Zero accidents.
TOTAL assists organizations in developing OHSAS, which is an approach to management of Occupational Health and Safety to protect employees and others whose health and safety may be affected by the organization's activities.
The design of the OHSAS management system helps organizations in the integration of OHSAS management within an overall management system.

ISO /TS 16949 Quality Management System for Automotive Industries

Quality System ISO /TS 16949 : 2009 is a fundamental set of quality management system requirements cooperatively developed and adapted by the big three automakers Chrysler, Ford and General Motors. Along with certain truck manufacturers.

ISO /TS 16949 Quality Requirements are divided into three main sections:
1- ISO 9001 Based Requirement. (It means complied with the 20 elements of ISO 9001 in addition to some specific requirements).
2- Specific Requirements.
3- Customer Specific Requirement.
The primary intent of the QS-9000 requirement for the automotive manufacturer according to automotive industry action group documents is
"THE DEVELOPMENT OF FUNDAMENTAL QUALITY SYSTEM THAT PROVIDE FOR CONTINUOS IMPROVEMENT EMPHASIZING DEFECT PREVENTION AND THE REDUCTION OF VARIATION AND WASTE IN THE SUPPLY CHAIN".

ISO 17025 Consulting for Laboratory Process Improvement

ISO/IEC 17020

TOTAL Inspection and Quality Control Services are oriented to Infrastructure Engineering and Construction Projects, we provide this service according to International Standards with full Impartiality and independence by Highly Qualified Inspectors.
We are supported with Nationally recognized and Accredited Inspection and Test Laboratories.
Developing Quality plans, Training of inspectors, monitoring of suppliers and subcontractors is integrated to Inspection services.

The inspection body shall ensure confidentiality of information obtained in the course of its inspection activities. Proprietary rights shall be protected.

• Inspection bodies have carried out assessments on behalf of private clients, their parent organizations, and/or official authorities with the objective of providing information to those parties relative to conformity with regulations, standards, or specifications. Inspection parameters may include matters of
quantity, quality, safety, fitness for use, and continued safety compliance of plant or systems in operation. The general criteria, with which these bodies are required to comply in order that their services be accepted by clients and by supervisory authorities, need to be harmonized in a European standard.

A.1 The inspection body shall be independent of the parties involved. The inspection body, and its staff responsible for carrying out the inspection shall not be the designer, manufacturer, supplier, installer, purchaser, owner, user or maintainer of the items which they inspect, nor the authorized representative of any of these parties.

A.2 The inspection body and its staff shall not engage in any activities that may conflict with their independence of judgment and integrity in relation to their inspection activities. In particular they shall not become directly involved in the design, manufacture, supply, installation, use or maintenance of the items inspected, or similar competitive items.

ISO/IEC 27001 The management system standard for ISMS

'Information is an asset which, like other important business assets, has value to an organization and consequently needs to be suitably protected’
The goal of ISO/IEC 27001:2005 and ISO/IEC 27002:2005 is to: Safeguard the
confidentiality, integrity, and availability of written, spoken, and electronic information
This standard is the specification for an information security management system ISMS. It explains how to apply ISO/IEC 27002 (ISO/IEC 17799). It provides the standard against which certification is performed, including a list of required documents. An organization that seeks certification of its ISMS is examined against this standard.

The System Involves :

• Information Security Policy
• Organization Of Information Security
• Asset Management
• Human Resources Security
• Physical & Environmental Security
• Communications & Operations Management
• Access Control
• Information Systems Acquisition, Development & Maintenance
• Information Security Incident Management
• Business Continuity Management
• Compliance

ISO/TS – 29001:2007 Petroleum,Petrochemical And Natural Gas Industries

Goal of this Technical Specification is to introduce the quality management system requirements for product and service supply organizations , The goal of this Technical Specification is the development of a quality management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain and from service providers.
This Technical Specification, coupled with applicable customer-specific requirements, defines the fundamental quality management system requirements for those subscribing to this document.
This Technical Specification is intended to avoid multiple certification audits and provide a common approach to a quality management system for the petroleum, petrochemical and natural gas industries.

Hazard Analysis Critical Control Points –HACCP ( ISO 22000 : 2005 )

HACCP is a difficult name for a simple and effective way to ensure food safety. HACCP stands for the "Hazard Analysis Critical Control Points" system.
It allows you to predict risks to food safety and prevent them before they happen.
Today many food companies use the HACCP system to make sure their products are safe and also used for food processing in retail food stores, restaurants and food processing plants.
This system can be used in conjunction with present food protection programs, ISO 9000 or Total Quality Management (TQM) programs.

CE Mark

CE Mark is the evidence that suppliers of products placed on the single market are responsible for the conformity of those products to all provisions of the applicable community directives.
It indicates that the product conforms to the relevant essential requirements, and that it has been subject to the appropriate conformity assessment procedures.
The essential requirements cover, in principle, public interests that member states are allowed to protect, such as health, safety, consumer interest, and protection of environment.
CE Mark indicates that those interests of the member states have been taken into account, and that member states must not restrict the placing on the market, and putting into service of CE Mark products.
CE Mark can be introduced in community legislation as legal conformity marking if the method of total harmonization is used, and the directive contains conformity assessment procedures according to the Modules Decision